At DOT.IT, we want you to love your bottle as much as you love the parks. If something isn’t quite right, we’re here to help.
✅ Return Eligibility
You may return eligible items within 30 days of delivery for a refund or exchange. To be eligible:
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Items must be unused, unwashed, and in original packaging
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All included items (like sticker sheets or lids) must be returned
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A valid proof of purchase is required
⚠️ Please note: A $8 return shipping fee will be deducted from your refund unless the item was damaged, defective, or incorrect.
🔁 Exchanges
Need a replacement? We’re happy to offer exchanges for:
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Defective or damaged bottles
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Incorrect products received
Contact our team within 7 days of delivery to initiate an exchange.
💳 Refunds
Approved returns will be refunded to your original payment method within 5–7 business days of processing. You’ll be notified when your refund is issued.
❌ Non-Returnable Items
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Bottles that have been used or filled
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Custom engraved or personalized products
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Gift cards or digital downloads (if applicable)
📦 How to Start a Return
Email us at ask.dot.it@gmail.com with your order number and reason for return.
We’ll guide you through the process and provide a return shipping label.
🌱 Shop Mindfully
Our bottle was designed to last for a lifetime of national park adventures. To minimize environmental impact, we encourage thoughtful purchasing and responsible returns.